Refund Policy

We offer refunds on eligible products and services under the following conditions:

• Physical products must be returned in unused, original condition within 30 days of purchase.
• Digital products, software, and training courses are non-refundable once accessed or downloaded.
• Subscription-based services are refundable only within the first 7 days of the billing cycle.

• Custom-built or modified equipment.
• Consulting services and one-on-one training.
• Items damaged due to user mishandling.
• Shipping fees (unless due to an error on our part).

• Contact info@gridbase.net with your order details and reason for return.
• If approved, you will receive an RMA (Return Merchandise Authorization) number.
• Ship the item back using a trackable method; we are not responsible for lost returns.
• Once received and inspected, refunds will be processed within 7–10 business days to the original payment method.

If you receive a defective product, notify us within 7 days of delivery for a replacement or store credit.

Unauthorized chargebacks will be contested. Please contact us first to resolve any issues.